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Warranty

OEM Audio Ltd is an authorised Leaderhub distributor in New Zealand. We stand behind the products we supply and offer a warranty with all products bought from us on the terms set out below.

Your rights under this warranty are in addition to any additional rights you may have under the Consumer Guarantees Act 1993.

Interpretation

In this document: “CGA” means the Consumer Guarantees Act 1993. “Goods” means the products supplied by us to you. References to “we, our or us” mean OEM Audio Limited, and references to “you or your” mean you as the customer.

Warranty

Unless an exception applies below, if you identify a fault with your Goods during the relevant warranty period, we will:

  • repair the Goods if the fault can be remedied within a reasonable time; or
  • replace the Goods with the same product if we cannot repair the Goods within a reasonable time; or
  • provide you with a refund of the purchase price if we cannot replace the Goods with the same product.

Warranty periods for the Leaderhub range are being confirmed against current supplier terms and will be published here shortly. In the meantime, please contact us for the applicable warranty period on your product.

The returned Goods will be assessed within 5 Business Days. We will contact you with the results of our inspection. You must enclose contact information, otherwise communication and assessment will be delayed.

Exceptions

The warranty does not cover damage caused to the Goods (or any of their components) by:

  • self-installation or improper installation or use
  • a failure to use the Goods in accordance with their instructions
  • a failure to service the Goods in accordance with their instructions
  • improper connections with peripherals
  • external electrical faults
  • accident or disaster
  • incompatible or unauthorised software updates
  • modifications to the Goods not approved in writing by us
  • misuse or abuse

Goods damaged in transit

If any Goods arrive damaged, please contact us within 24 hours of delivery. We will arrange to have the damaged Goods returned to us and we will either repair or replace the Goods or refund the purchase price to you. If the Goods arrive damaged, you must return them to us in the same condition that you received them in, with all original packaging and packing slips.

Customer service

We will:

  • provide Goods that are fit for purpose
  • ensure Goods meet all safety standards as set by New Zealand law
  • provide written instructions outlining safe care and use of our products
  • provide customer assistance Monday to Friday, 8.30am to 5.00pm
  • meet our obligations under the Fair Trading Act 1986 and the CGA