Returns
If for any reason you are not completely satisfied with your purchase, please contact us to discuss first. Contacting us first will help ensure waiting is kept to a minimum and allow us the opportunity to diagnose an issue over the phone.
We take safety seriously and our products should not be opened by anyone for any reason. If you are worried that your device is not working properly, please call us. Tampering with the product will void your warranty.
Problem with your order
Did we accidentally send the wrong product? We'll sort you out – contact us before you return your purchase so that we can talk you through your options.
Troubleshooting
Technology is rapidly changing, which can mean that learning to use a new product is tricky at times. We aim to offer a solution, so contact us and we can help you work out the problem.
Change of mind
If you no longer wish to keep the product, please contact us.
All approved returns must include documentation regarding any issue and customer details. Any products returned to us without the sender and problem details will be shipped back to the sender without resolution.
The product must be packaged with sufficient protection to ensure it is not damaged during transit.
Returning parcels to OEM Audio Ltd
The returns window is 7 days. If you mail or ship the product in for assessment, you must:
- ensure the product is packaged properly
- attach a letter detailing the issue
- prepay all shipping charges
- include proof of purchase of the product and the purchase date
All extra postage costs incurred in a non-warranty return shall be covered by yourself. Products returned to us without documentation will not be assessed.
For any questions about a return, please contact us.